DELIVERY &  SHIPPING

SHIPPING IS NOT INCLUDED WITH ANY CUSTOM ORDER, IN-STOCK FURNITURE ORDER OR HOME DECOR ITEMS. UNLESS STATED 

 

INFORMATION TYPICALLY NEEDED TO RECEIVE QUOTES

PICK UP ZIP CODE: 08205

EMAIL: INFO@JVITALIA.COM

IMAGE OF YOUR PIECE: 1-2 IMAGES PLEASE SAVE FROM THE LISTING

AVERAGE WEIGHT: 75-100LBS

DIMENSIONS: CAN BE FOUND IN THE LISTING OR IF A CUSTOM ORDER WHEN THE APPROVAL OF THE PIECE SELECTED  MEASUREMENTS YOU ARE GIVEN THE MEASUREMENTS. 

STAIRS: THERE ARE NO STAIRS AT THE STUDIO

▪️CLIENTS ARRANGE DELIVERY: JENNIFER VITALIA DESIGN IS AN ARTISTIC SERVICE WITH NO AFFILIATION WITH ANY DELIVERY COMPANY, RECEIVES NO COMPENSATION FOR REFERRALS, HAS NO CONTROL OVER PRICING, DELIVERY DATES, TIME OF DELIVERY OR DAMAGES THAT MAY OCCUR DURING TRANSIT OR DELIVERY NOR DOES IT HAVE A SHIPPING DEPARTMENT.  BY ARRAGING SHIPPING, CLIENT HAS FULL CONTROL OVER WHEN, HOW AND WITH WHAT COMPANY THEY WILL RECEVIE THEIR PIECE(S). FOR THE TRANSPORT PROTECTION, THE DELIVERY COMPANY SHOULD BE LICENSED AND INSURED. CLIENT IS RESPONSIBLE FOR COMMUNICATING WITH DELIVERY COMPANY FOR UPDATES ONCE FURNITURE IS PICKED UP FROM JVD STUDIO. ONCE DELIVERY HAS BEEN SET UP, PLEASE COMMUNICATE DETAILS TO: INFO@JVITALIA.COM. NOTE: THESE ARE AVERAGE WEIGHTS, DELIVERY COMPANIES WILL NEED THE IMAGES TO GIVE ACCURATE PRICING.

▪️PICKING UP: CLIENTS WHO CHOOSE TO PICK UP PERSONALLY FROM THE STUDIO WILL RECEIVE 20% OFF THEIR ORDER,  IN AN EFFORT TO HELP WITH DELAYS. ANY PIECES BEING DROPPED OFF OR PICKED UP MUST HAVE AN APPOINTMENT TO DO SO. 

 

▪️INFORMATION TYPICALLY NEEDED TO RECEIVE QUOTES

PICK UP ZIP CODE: 08205

EMAIL: INFO@JVITALIA.COM

IMAGE OF YOUR PIECE: 1-2 IMAGES PLEASE SAVE FROM THE LISTING

AVERAGE WEIGHT: 75-100LBS

DIMENSIONS: CAN BE FOUND IN THE LISTING

STAIRS: THERE ARE NO STAIRS AT THE STUDIO

 

▪️REQUIRED: 

ONCE YOU HAVE SELECTED YOUR DELIVERY CARRIER PLEASE COMPLETE THE DELIVERY INFORMATION FORM 

FROM THE DELAYS  OF COVID IT IS VITAL THAT YOU THE CLIENT, JVD & THE DELIVERY COMPANY HAVE ALL COMMUNICATION IN ONE EMAIL. ALL DETAILS OF DELIVERY MUST HAVE ALL 3 PARTIES INCLUDED ON ANY COMMUNICATION. IF ANY DELAYS OR CHANGES NEEDED IT IS DOCUMENTED SO THAT WE ARE ALL INFORMED CORRECTLY.  TO HELP WITH COVID DELAYS JVD IS AVAILABLE 24 HOURS TO ASSIST DELIVERY COMPANIES. FOR AN OVERNIGHT PICK UP NEEDS A 72 HOURS NOTICE.

 

▪️COVID DELAYS: THE COVID-19 PANDEMIC HAS CREATED MANY NEW CHALLENGES. SMALL BUSINESSES GLOBALLY HAVE BEEN NEGATIVELY AFFECTED WITH SUCH DISRUPTIONS AS SUPPLY DEFICITS, STAFF SHORTAGES, AND EXPONENTIAL INCREASES IN SHIPPING COSTS. JVD IS NO EXCEPTION. FOR THIS REASON, IF NJ IS AGAIN SHUT DOWN BECAUSE OF A STATE OF EMERGENCY, THERE WILL BE A DELAY IN THE ORDERS PLACED IMMEDIATELY BEFORE, DURING AND CLOSELY AFTER THE SHUT DOWN. THIS DELAY IS A DIRECT REFLECTION OF THE SHUT DOWN, NOT OF JVD'S LACK OF EFFORT TO MEET THE CLIENT'S UNDERSTOOD PRODUCTION TIME. PLEASE KEEP THIS IN MIND WHEN PLACING YOUR IN-STOCK ORDER.

 

 ▪️EXPECT DELAYS:

PLEASE BE PREPARED FOR EXTENSIVE DELAYS AND PRICE INCREASES CAUSED BY THE PANDEMIC.  HAVING A FLEXIBLE DELIVERY DATE RANGE AND PATIENCE TENDS TO BE MORE COST EFFECTIVE. REQUESTS TO CANCEL AND REFUND DUE TO SHIPPING COSTS OR DELIVERY DELAYS ARE NOT HONORED. IF A CLIENT'S DELIVERY TIME EXCEEDS THE PURPOSE OF THE FURNITURE PIECE, A REQUEST TO CANCEL MAY BE APPROVED AND THE CLIENT WILL RECEIVE STORE CREDIT  EQUAL TO TOTAL INVOICE AMOUNT ONLY.

 

▪️SHIPPING SUGGESTIONS: THE FOLLOWING ARE SHIPPING PLATFORMS CURRENTLY BEING USED BY CLIENTS: USHIP.COM, PLYCON, J&R EXPRESS TRUCKING, UBER PACKAGE. ARRANGEMENTS FROM OTHER TRANSPORTERS ARE WELCOMED, AS IS CLIENT PICK UP. BECAUSE THESE ARE CUSTOM, ONE- OF- A- KIND PIECES THEY CANNOT BE SHIPPED VIA: USPS, UPS, FED-EX, GREYHOUND, DHL. ITEMS WILL NOT BE RELEASED TO THESE COMPANIES BECAUSE SHIPMENT MUST BE HANDLED BY A TWO-MAN HAND CARRIER ONLY. DAMAGES DURING TRANSIT MUST BE REPORTED DIRECTLY TO THE DELIVERY COMPANY. JVD CAN ASSIST, IF REQUESTED, WITH ANY SUPPORT DOCUMENTS NEEDED FOR RESOLUTION.

▪️DELIVERY REFUSAL: ITEM SPECIFICATIONS ARE PROVIDED TO THE CLIENT FROM THE ONSET OF THE BUYING PROCESS. NO REFUNDS WILL BE CONSIDERED FOR PIECES THAT DO NOT FIT INTO THE CLIENT'S DESIRED SPACE. IF THE CLIENT REFUSES THE DELIVERY, ANY FEES ASSOCIATED WITH THE DELIVERY REFUSAL IS THE SOLE RESPONSIBILITY OF THE CLIENT. THE COST OF RETURNING THE PIECES TO JVD WILL ALSO BE THE RESPONSIBILITY OF THE CLIENT. NOTE: SPATIAL MEASUREMENTS FOR PIECES ARE THE RESPONSIBILITY OF THE CLIENT. NO REFUNDS WILL BE MADE FOR PIECES THAT DO NOT FIT INTO THE CLIENT'S DESIRED SPACE.