JENNIFER VITALIA DESIGN STORE POLICY

 

DELIVERY &  SHIPPING

AFTER HOURS AND DAYS OF WORKING ON YOUR PIECE, FROM THE CONSULTATION AND FINISH, WE SENSE A SIMILAR FRUSTRATION WHEN A DELIVERY IS DELAYED, AND KNOW THAT THE BEST WAIT TO CURTAIL THIS DELAY IS VIA COMMUNICATION. ALTHOUGH WE CAN'T FIX THE GLOBAL LOGISTICS DISRUPTION, WE TAKE STEPS TO ASSURE REGULAR COMMUNICATION AS A MEANS TO CREATE AS SMOOTH A  DELIVERY AS POSSIBLE DURING THIS TIME. 

 

PLEASE READ THE DELIVERY SECTION COMPLETELY SO THAT DELIVERY PROCESS IS CLEAR AND TO HELP CURTAIL DELAYS AND/OR ANY OTHER ISSUES RELATED TO DELIVERY.

▪️SHIPPING IS NOT INCLUDED WITH ANY CUSTOM ORDER, IN-STOCK FURNITURE ORDER OR HOME DECOR ITEMS.

 

▪️CLIENTS ARRANGE DELIVERY: JENNIFER VITALIA DESIGN (JVD) IS AN ARTISTIC SERVICE. IT DOES NOT HAVE A DELIVERY DEPARTMENT; THEREFORE, IT DOES NOT OFFER DELIVERY SERVICE. THAT PROCESS IS COORDINATED BY THE CLIENT AND JVD ASSISTS CLIENTS WITH THE PROCESS BY PROVIDING ACCESS TO A DELIVERY SERVICE AND ALL INFORMATION REQUIRED TO FACILITATE THE PROCESS ON THE CLIENTS END.  JVD WITH NO AFFILIATION WITH ANY DELIVERY COMPANY, RECEIVES NO COMPENSATION FOR REFERRALS, HAS NO CONTROL OVER PRICING, DELIVERY DATES, DELIVERY DELAYS,  TIME OF DELIVERY OR DAMAGES THAT MAY OCCUR DURING TRANSIT OR DELIVERY.  

BY ARRANGING SHIPPING, CLIENT HAS FULL CONTROL OVER WHEN, HOW AND WITH WHAT COMPANY THEY WILL RECEIVE THEIR PIECE(S). FOR THE TRANSPORT PROTECTION, THE DELIVERY COMPANY SHOULD BE LICENSED AND INSURED. CLIENT IS RESPONSIBLE FOR COMMUNICATING WITH DELIVERY COMPANY FOR UPDATES ONCE FURNITURE IS PICKED UP FROM JVD STUDIO. ONCE DELIVERY HAS BEEN SET UP, PLEASE COMPLETE THE DELIVERY INFORMATION FORM TO COMMUNICATE DETAILS JVD.

ALL PARTIES: CLIENT / BUYER, JVD & DELIVERY COMPANY MUST BE INCLUDED IN ALL EMAILS ONCE DELIVERY IS SET UP. THE  GROUP EMAIL NEEDS TO CONTAIN ALL DETAILS OF THE PICKUP & DELIVERY SO EVERYTHING IS DOCUMENTED. PLEASE KEEP IN MIND THAT DURING COVID AND THE RECENT COVID SURGE, MANY DELIVERY COMPANIES HAVE HAD TO RESCHEDULE FOR DIFFERENT REASONS: TRAFFIC, COVID MANDATES, STATE OR COUNTRY INCOMING OR OUTCOMING TRUCK  MANDATES AND FOLLOW ALL STATE / COUNTRY GUIDELINES AS A BUSINESS. KEEP THIS IN MIND BECAUSE RESCHEDULING DELAYS ARE POSSIBLE, PARTICULARLY DURING THIS LOGISTICS DISRUPTION.

 

▪️COVID DELAYS: COVID DELAYS: THE COVID-19 PANDEMIC HAS CREATED MANY NEW CHALLENGES. SMALL BUSINESSES GLOBALLY HAVE BEEN NEGATIVELY AFFECTED WITH SUCH DISRUPTIONS AS SUPPLY DEFICITS, STAFF SHORTAGES, AND EXPONENTIAL INCREASES IN SHIPPING COSTS. JVD IS NO EXCEPTION. FOR THIS REASON, IF NJ IS REQUIRED TO SHUT DOWN, STAFF IS REQUIRED TO QUARANTINE UNTILL A CLEAR COVID TEST RESULTS AS PER NJ STATE LAWS, OR MAKE ADJUSTMENTS BECAUSE OF A STATE OF EMERGENCY, THERE WILL BE A DELAY IN BOTH CUSTOM AND IN-STOCK ORDERS PLACED IMMEDIATELY BEFORE, DURING AND CLOSELY AFTER THE SHUT DOWN. THIS DELAY IS A DIRECT REFLECTION OF THE SHUT DOWN, NOT OF JVD'S LACK OF EFFORT TO MEET THE CLIENT'S UNDERSTOOD PRODUCTION AND DELIVERY  TIME.

PLEASE KEEP THIS IN MIND WHEN PLACING YOUR IN-STOCK ORDER.

▪️EXPECT DELAYS:

PLEASE BE PREPARED FOR EXTENSIVE DELAYS AND PRICE INCREASES CAUSED BY THE PANDEMIC.  HAVING A FLEXIBLE DELIVERY DATE RANGE AND PATIENCE TENDS TO BE MORE COST EFFECTIVE. REQUESTS TO CANCEL  AND REFUND DUE TO SHIPPING COSTS OR DELAYS ARE NOT HONORED. A REQUEST TO CANCEL MAY OR MAY NOT BE APPROVED AFTER BEING REVIEWED BY JVD & ASSOCIATES,  IF APPROVED THE CLIENT WILL RECEIVE STORE CREDIT ONLY.

 

▪️SHIPPING SUGGESTIONS: THE FOLLOWING ARE SHIPPING PLATFORMS CURRENTLY BEING USED BY CLIENTS: USHIP.COM, PLYCON, J&R EXPRESS TRUCKING, UBER PACKAGE. ARRANGEMENTS FROM OTHER TRANSPORTERS ARE WELCOMED, AS IS CLIENT PICK UP. BECAUSE THESE ARE CUSTOM, ONE- OF- A- KIND PIECES THEY CANNOT BE SHIPPED VIA: USPS, UPS, FED-EX, GREYHOUND, DHL. ITEMS WILL NOT BE RELEASED TO THESE COMPANIES BECAUSE SHIPMENT MUST BE HANDLED BY A TWO-MAN HAND CARRIER ONLY. DAMAGES DURING TRANSIT MUST BE REPORTED DIRECTLY TO THE DELIVERY COMPANY. JVD CAN ASSIST, IF REQUESTED, WITH ANY SUPPORT DOCUMENTS NEEDED FOR RESOLUTION.

▪️INFORMATION TYPICALLY NEEDED:

 

THESE ARE AVERAGE WEIGHTS, YOUR  DELIVERY COMPANIES WILL NEED THE IMAGES TO GIVE ACCURATE PRICING.

PICK UP ZIP CODE: 08205

EMAIL: INFO@JVITALIA.COM

IMAGE OF YOUR PIECE: 1-2 IMAGES PLEASE SAVE FROM THE LISTING

AVERAGE WEIGHT: 75-100LBS

DIMENSIONS: CAN BE FOUND IN THE LISTING OR CUSTOM ORDERS YOUR DIMENSIONS ARE FROM YOUR APPROVED PIECE - THESE ARE AVERAGE WEIGHTS, YOUR  DELIVERY COMPANIES WILL NEED THE IMAGES TO GIVE ACCURATE PRICING.

STAIRS: THERE ARE NO STAIRS AT THE STUDIO

 

▪️REQUIRED: ONCE YOU HAVE SELECTED YOUR DELIVERY CARRIER PLEASE COMPLETE THE DELIVERY INFORMATION FORM ONCE DELIVERY HAS BEEN SET UP BY CLIENT, CLIENT, JVD & THE DELIVERY COMPANY MUST BE INCLUDED IN ALL COMMUNICATION.  ALL DELIVERY DETAILS MUST HAVE ALL 3 PARTIES INCLUDED ON ANY COMMUNICATION. IF ANY DELAYS OR CHANGES ARE NEEDED,  IT NEEDS TO BE DOCUMENTED VIA EMAIL SO THAT ALL PARTIES ARE UPDATED CORRECTLY.  TO HELP WITH COVID DELAYS, JVD CAN BE ACCESSIBLE FOR DELIVERY OUTSIDE TYPICAL PICK UP TIMES. PLEASE MAKE SURE THAT THESE TYPES OF DELIVERIES ARE  APPROVED BY JVD VIA EMAIL. PICKUPS OUTSIDE OF REGULAR BUSINESS HOURS WITHOUT JVD APPROVAL RISK THE BUSINESS BEING CLOSED AND A DELAY IN  DELIVERY.  OVERNIGHT PICK UPS NEED 72 HOURS ADVANCE  NOTICE AND JVD APPROVAL. 

▪️FURNITURE RELEASE: FULL BALANCE MUST BE PAID BEFORE ANY FURNITURE PIECES ARE RELEASED. BALANCES PAST 90 DAYS AFTER A CUSTOM ORDER IS COMPLETED WILL BE CONSIDERED ABANDONMENT/BREACH OF CONTRACT, RESULTING IN FORFEITING OF ANY PAYMENTS MADE, NO REFUNDS, NOR STORE CREDIT WILL BE MADE AND THE ARTWORK AND/OR FURNITURE PIECES WILL BECOME PROPERTY OF JENNIFER VITALIA DESIGN LLC.

▪️DELIVERY REFUSAL: SPATIAL MEASUREMENTS FOR PIECES ARE THE RESPONSIBILITY OF THE CLIENT. NO REFUNDS WILL BE MADE FOR PIECES THAT DO NOT FIT INTO THE CLIENT'S DESIRED SPACE. ITEM SPECIFICATIONS ARE PROVIDED TO THE CLIENT FROM THE ONSET OF THE BUYING PROCESS. BECAUSE JVD NEVER WORKS ON A PIECE WITHOUT CLIENT HAVING CONFIRMED SIZE SPECIFICATIONS, NO REFUNDS WILL BE CONSIDERED FOR PIECES THAT DO NOT FIT INTO THE CLIENT'S DESIRED SPACE. IF THE CLIENT REFUSES THE DELIVERY, ANY FEES ASSOCIATED WITH THE DELIVERY REFUSAL IS THE SOLE RESPONSIBILITY OF THE CLIENT. THE COST OF RETURNING THE PIECES TO JVD WILL ALSO BE THE RESPONSIBILITY OF THE CLIENT.

▪️PICKING UP: APPOINTMENTS ARE NEEDED FOR ANY PIECES BEING DROPPED OFF OR PICKED UP. CLIENTS WHO CHOOSE TO PICK UP PERSONALLY FROM THE STUDIO WILL RECEIVE 20% OFF THEIR ORDER.

PAYMENTS & STORE CREDIT

▪️ALL DEPOSITS ARE NON-REFUNDABLE. ALL SALES ARE FINAL. ALL DEPOSITS, PARTIAL PAYMENTS AND FULL PAYMENTS ON CUSTOM ORDERS ARE NON-REFUNDABLE. PAYMENT ON/OF A CUSTOM ORDERED PIECE NULLS ANY RIGHTS TO A FILE A DISPUTE ON THE PAYMENT TRANSACTION.REQUEST TO CANCEL A CUSTOM ORDER, FOR ANY REASON, INCLUDING BUT NOT LIMITED TO BUYER'S REMORSE, WILL RESULT IN FORFEITING THE DEPOSIT AND THE FURNITURE PIECE(S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN LLC. PLEASE NOTE THAT CUSTOM ORDERS REQUIRE A 70% RETAINER WITH REMAINING BALANCE APPORTIONED TO A PAYMENT PLAN. AT ANY TIME THE REMAINING BALANCE CAN BE PAID IN FULL. THERE ARE NO PAYMENT PLANS FOR ORDERS UNDER $1000.00. LATE PAYMENTS WILL RESULT IN A WEEKLY $75 CHARGE ( IN THE EVENT OF A STATE SHUTDOWN, LATE FEES WILL NOT APPLY DURING DESIGNATED SHUTDOWN TIME). BALANCE MUST BE PAID IN FULL BEFORE ANY PIECE IS RELEASED TO THE CLIENT. NON-PAYMENT OF THE BALANCE PAST 30 DAYS UPON COMPLETION WILL BE CONSIDERED ABANDONMENT BREACH OF CONTRACT, RESULTING IN FORFEIT OF PREVIOUS PAYMENTS MADE AND FURNITURE PIECE (S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN LLC.

 

▪️CHARGEBACKS / DISPUTES: JVD VALUES ITS RELATIONSHIP WITH ITS CLIENTS AND MAKES ALL EFFORTS TO PROVIDE DESIRED PRODUCTS TO CLIENTS WITHIN THE TYPICAL PRODUCTION TIME FRAMEWORK. PROJECT COMMUNICATION IS REGULAR TO ASSURE CLIENT IS UP TO DATE WITH ALL PRODUCTION INFORMATION. OCCASIONALLY A CLIENT DECIDES TO DISPUTE THE ORDER. DISPUTES FOR DELIVERY DELAYS DURING THE PANDEMIC CANNOT BE HELD / FILED AGAINST JENNIFER VITALIA DESIGN, THESE DISPUTES AND/OR CHARGEBACK REQUESTS ARE CONSIDERED UNWARRANTED AND ARE NOT HONORED BY JVD. IF A DISPUTE OR CHARGEBACK OCCURS, THE CLIENT'S ACCOUNT WILL BE FORWARDED TO THE COMPANY'S LAWYER AND/OR COLLECTION AGENCY AND ALL CONTACT WITH JENNIFER VITALIA DESIGN WILL CEASE. ANY CHARGEBACK FILED AFTER A PIECE IS DELIVERED WILL RESULT IN THE CLIENT'S ACCOUNT TRANSFERRED TO THE COMPANY'S ATTORNEY AND A REPOSSESSION PROCESS WILL BE INITIATED TO RETRIEVE THE JVD PIECES SPECIFIED IN THE CHARGEBACK. ALL FEES ACCRUED BY JVD AS A RESULT OF THE THE CHARGEBACK PROCESS, INCLUDING LEGAL FEES AND DAMAGES, WILL BE CONSIDERED THE RESPONSIBILITY OF THE CLIENT AND WILL BE CHARGED TO THE CLIENT.

▪️IN-STOCK ITEMS: A PURCHASE OF AN IN STOCK ITEM, CAN BE REFUNDED IF CLIENT NOTIFIES JVD IN WRITING WITHIN 7 DAYS OF PURCHASE. AFTER 7 DAYS THE ITEM WILL RECEIVE STORE CREDIT.  IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR IN-STOCK PURCHASE, AFTER IT HAS BEEN RECEIVED,PLEASE CONTACT US AT: INFO@JVITALIA.COM WITHIN 7 DAYS OF RECEIPT OF THE PIECE(S). ONCE JVD HAS RECEIVED THE ITEM(S), IT WILL BE INSPECTED FOR DAMAGES. IF UNDAMAGED, YOU ARE ELIGIBLE FOR AN IN-STOCK OR CUSTOM EXCHANGE THAT DOES NOT EXCEED THE PURCHASE PRICE OF THE ITEM (S) OR STORE CREDIT CAN ALSO BE APPLIED FOR THE ITEM PURCHASE AMOUNT TO BE USED WITHIN FOUR YEARS OF THE RETURN RECEIPT DATE. ANY TAXES CHARGED WILL BE REFUNDED IN ACCORDANCE WITH APPLICABLE STATE LAWS. JENNIFER VITALIA DESIGN RESERVES THE RIGHT TO REFUSE RETURNS OR EXCHANGES OF ITEMS THAT ARE NOT IN AS-NEW CONDITION DUE TO DAMAGE OR MISUSE BY THE CLIENT. PROCESSING TIME FOR ANY JVD APPROVED REFUNDS REQUESTS IS 8-12 WEEKS DURING THE PANDEMIC AND THE REFUND WILL BE PROCESSED BETWEEN 30-45 BUSINESS DAYS AFTER THE REVIEW PART.

▪️PRODUCTION TIME:

THE TYPICAL PRODUCTION TIME FOR PIECES IS 24 WEEKS, FROM THE DATE OF PURCHASE. JVD MAKES ALL EFFORTS TO ADHERE TO COMPLETING WITHIN THIS TIME FRAME. HOWEVER, SOMETIMES EVENTS OUTSIDE OUR CONTROL OCCUR THAT WILL TRANSLATE INTO ADDITIONAL TIME NEEDED TO COMPLETE A PIECE. IF THIS IS THE CASE, THE CLIENT WILL BE EMAILED NOTIFYING THEM OF THE EXTRA TIME NEEDED. 

 

PRODUCTION TIME SCHEDULE:

IN-STOCK PIECES: UP TO 12 WEEKS AFTER PURCHASE ( DELIVERY MUST BE ARRANGED BY CLIENT- PLEASE REVIEW THE DELIVERY AND SHIPPING SECTION).

CUSTOM ORDER: UP TO 24 WEEKS ( DELIVERY MUST BE ARRANGED BY CLIENT- LEASE REVIEW THE DELIVERY AND SHIPPING SECTION).

 

IMPORTANT: THIS SCHEDULE DOES NOT INCLUDE DELAYS CAUSED BY THE PANDEMIC SHIPPING TIME. KEEP IN MIND THAT DELIVERY COMPANIES ARE MOMENTARILY IN HIGH DEMAND. 

 

▪️FORCE MAJEURE

JVD MAY CHOOSE TO BE EXCUSED OF ANY FURTHER PERFORMANCE OBLIGATIONS IN THE EVENT OF A DISASTROUS OCCURRENCE OUTSIDE THE CONTROL OF EITHER PARTY THAT MATERIALLY AFFECTS THE PERFORMANCE OF SERVICES. SUCH OCCURENCES MAY INCLUDE, BUT ARE NOT LIMITED TO: COVID AND/OR ANOTHER PANDEMIC, AN ACT OF GOD (FIRES, EXPLOSIONS, EARTHQUAKES, HURRICANE, NATURAL DISASTERS, FLOODING, STORMS OR INFESTATION), WAR, INVASION, ACT OF FOREIGN ENEMIES, EMBARGO, OR OTHER HOSTILITY (WHETHER DECLARED OR NOT), OR ANY HAZARDOUS SITUATION CREATED OUTSIDE THE CONTROL OF EITHER PARTY SUCH AS A RIOT, DISORDER, NUCLEAR LEAK OR EXPLOSION, OR ACT OR THREAT OF TERRORISM.

 

▪️CLIENT REQUEST TO CANCEL OR RESCHEDULE: JVD VALUES ITS CLIENT RELATIONSHIP AND UNDERSTANDS THAT SOMETIMES THERE ARE LIFE ALTERING CIRCUMSTANCES. IF THIS IS THE CASE AND CLIENT REQUESTS TO CANCEL JVD SERVICES, THE CLIENT SHALL PROVIDE IMMEDIATE WRITTEN NOTICE JVD WITH A REQUEST FOR CANCELLATION TO INCLUDE THE REASON FOR THE REQUEST. THE REQUEST WILL BE REVIEWED BY JVD WITH APPROPRIATE ACTIONS COMMUNICATED WITH THE CLIENT AFTER REVIEW. PROVIDING NOTICE WILL NOT AUTOMATICALLY TRANSLATE TO RELIEVING THE CLIENT OF ANY CURRENTLY OUTSTANDING PAYMENT OBLIGATIONS. JVD WILL NOT BE OBLIGATED TO REFUND ANY PORTION OF MONIES CLIENT HAS PREVIOUSLY PAID. JENNIFER VITALIA DESIGN HAS NO OBLIGATION TO ATTEMPT TO RE-BOOK FURTHER SERVICES TO MAKE UP FOR CLIENT’S CANCELLATION OR RESCHEDULING.

 

▪️STORAGE & LATE FEES: ONCE THE PIECE(S) IS READY FOR DELIVERY THERE IS A 3 WEEK COURTESY HOLDING TIME. AFTER THREE WEEKS A STORAGE FEE OF $75.00 PER WEEK WILL BE CHARGED. AFTER 8 WEEKS WITH NO PICK UP SCHEDULED, ALL RIGHTS TO THE PIECE WILL BE FORFEITED, CONSIDERED ABANDONED AND NO REFUNDS WILL BE MADE. IN THE EVENT OF A STATE SHUTDOWN, THE LATE FEE WILL NOT BE APPLIED DURING THE WEEKS OR MONTHS ON LOCKDOWN. 

▪️ONE-OF-A-KIND ARTISTIC FINISH & RELEASE: 1- VARIATIONS ARE NATURAL AND EXPECTED. GIVEN THEIR ARTISTIC CUSTOM FINISH, VARIATIONS IN THE  FURNITURE PIECES ARE TO BE EXPECTED. BECAUSE EACH PIECE IS UNIQUE, THESE SUBTLE DIFFERENCES ARE PART OF THEIR INDIVIDUAL CHARACTER.  FOR THIS REASON NO TWO ITEMS ARE EXACTLY ALIKE.IMAGES REFLECTED ON ANY WEBSITES AND ITEMS PRESENTED FOR  REVIEW  TO A CLIENT  MAY VARY.

 

2- CUSTOM ORDERS CANNOT BE CANCELED ONCE SUPPLIES ARE ORDERED

CUSTOM ORDERS BEGIN PRODUCTION IMMEDIATELY.  JVD REVIEWS YOUR SPECIFICITIES; THEREFORE,  THE UNIQUENESS OF THE ORDER BELONGS TO YOU. THIS IS A CUSTOM ARTISTIC FURNITURE ORDER, CANCELLATION OR REFUNDS ARE NOT AVAILABLE. DEPOSITS ARE NOT REFUNDABLE ONCE THE CLIENT HAS CONSULTED WITH JENNIFER VITALIA DESIGNS (JVD). ONCE THE INITIAL CONSULTATION IS COMPLETE AND THE CLIENT AGREES TO THE  SPECIFICITIES OF THE ORDER, THE ITEM(S)/ORDER CANNOT BE CANCELED, CHANGED, RETURNED OR REFUNDED AT ANY TIME.

  

3- VENDOR AND CLIENT EXPECTATIONS

CLIENT HAS SPENT A SATISFACTORY AMOUNT OF TIME REVIEWING JENNIFER VITALIA DESIGNS WORK AND HAS A REASONABLE EXPECTATION THAT VENDOR WILL PERFORM THE SERVICES IN A SIMILAR MANNER AND STYLE UNLESS OTHERWISE SPECIFIED IN AN CLIENT'S INDIVIDUAL AGREEMENT. JENNIFER VITALIA DESIGN WILL USE REASONABLE EFFORTS TO ENSURE CLIENT'S DESIRED SERVICES ARE PRODUCED IN A STYLE AND MANNER CONSISTENT WITH VENDOR'S CURRENT PORTFOLIO AND VENDOR WILL TRY TO INCORPORATE ANY REASONABLE SUGGESTION MADE BY CLIENT. HOWEVER, CLIENT UNDERSTANDS AND AGREES THAT:

EVERY CLIENT IS DIFFERENT, WITH DIFFERENT TASTES, BUDGETS, AND NEEDS. FOR THIS REASON VARIATIONS IN PIECES FOUND FOR CLIENT'S REVIEW WILL EXIST. SERVICES ARE OFTEN SUBJECTIVE ART AND VENDOR HAS A UNIQUE VISION, WITH AN EVER-EVOLVING STYLE AND TECHNIQUE JENNIFER VITALIA DESIGN WILL USE ITS ARTISTIC JUDGMENT WHEN PROVIDING SERVICES TO CLIENT, WHICH MAY NOT INCLUDE STRICT ADHERENCE TO CLIENT’S SUGGESTIONS. ALTHOUGH JENNIFER VITALIA DESIGN WILL USE REASONABLE EFFORTS TO INCORPORATE CLIENT’S SUGGESTIONS AND PREFERENCES, WHEN PROVIDING CLIENT WITH THE SERVICES, JENNIFER VITALIA DESIGN WILL HAVE FINAL DECISION  REGARDING THE AESTHETIC JUDGMENT AND ARTISTIC QUALITY OF THE SERVICES. DISSATISFACTION WITH JENNIFER VITALIA DESIGNS AESTHETIC JUDGMENT OR ARTISTIC ABILITY ARE NOT VALID REASONS FOR TERMINATION OF THIS AGREEMENT OR REQUEST OF ANY MONIES RETURNED. IF CLIENT BELIEVES THE FINAL PIECE HAS BEEN CONSIDERABLY DIVERTED FOR DESIRED SERVICE, CLIENT WILL STATE IN WRITING SPECIFICALLY WHAT NEEDS TO BE ADJUSTED AND REQUEST THOSE ADJUSTMENTS. JENNIFER VITALIA DESIGNS WILL MAKE ALL REASONABLE EFFORTS TO ACT ON THAT REQUEST WITH AN UNDERSTANDING FROM THE CLIENT THAT NO OTHER ADJUSTMENTS MAY BE MADE IF THE CLIENT IS DISSATISFIED WITH THEIR OWN  ADJUSTMENTS/CHANGES. UNDER THIS REQUEST, THE CLIENT ALSO UNDERSTANDS THAT THE PIECE WILL RETURN TO PRODUCTION AND WILL FOLLOW TYPICAL PHASE PRODUCTION TIME.

▪️SLANDER / REVIEWS: THREATS OR ACTIONS OF LEAVING A NEGATIVE REVIEW IN ORDER TO RECEIVE A REFUND, FREE ARTWORK OR FURNITURE, EXTORTION, SLANDER, HARASSMENT, OR ILLEGAL PRACTICES WILL NOT BE TOLERATED. JVD WILL NOT HESITATE TO PROCEED WITH THE PROPER LEGAL ACTION IMMEDIATELY.  

▪️NEW JERSEY DIVISION OF CONSUMER AFFAIRS REFUND LAWS: PLEASE FEEL FREE TO VIEW NEW JERSEY DIVISION OF CONSUMER AFFAIRS REFUND LAWS JENNIFER VITALIA DESIGN FULLY ABIDES BY. 

 

OUR POLICY IS STATED ON JVITALIA.COM, EVERY ORDER RECEIVED VIA EMAIL AFTER CHECKING OUT THE FULL POLICY IN A PDF OR IMAGES FORMAT WITH LINKS ALWAYS BACK TO THE FULL POLICY. THE POLICY LINK IS ALSO INCLUDED IN EACH LISTING, IN SIGNATURES. THERE IS SIMPLY NO OPTION TO MISS THE POLICY OR BE INFORMED. 

 

YOU CAN ALSO FIND IMAGES OF THE PDF INCLUDED IN THE IMAGES REEL OF POLICY.

HTTPS://WWW.NJCONSUMERAFFAIRS.GOV/COVID19/DOCUMENTS/COVID-REFUNDS-FAQ.PDF

 
 

CUSTOM ORDER

▪️COVID DELAYS: THE COVID-19 PANDEMIC HAS CREATED MANY NEW CHALLENGES. SMALL BUSINESSES GLOBALLY HAVE BEEN NEGATIVELY AFFECTED WITH SUCH DISRUPTIONS AS SUPPLY DEFICITS, STAFF SHORTAGES, AND EXPONENTIAL INCREASES IN SHIPPING COSTS. JVD IS NO EXCEPTION. FOR THIS REASON, IF NJ IS AGAIN SHUT DOWN BECAUSE OF A STATE OF EMERGENCY, THERE WILL BE A DELAY IN THE ORDERS PLACED IMMEDIATELY BEFORE, DURING AND CLOSELY AFTER THE SHUT DOWN. THIS DELAY IS A DIRECT REFLECTION OF THE SHUT DOWN, NOT OF JVD'S LACK OF EFFORT TO MEET THE CLIENT'S UNDERSTOOD PRODUCTION TIME. PLEASE KEEP THIS IN MIND WHEN PLACING YOUR IN-STOCK OR CUSTOM ORDER REQUESTS.

 

▪️PRODUCTION TIME: THE TYPICAL PRODUCTION TIME FOR PIECES IS 24 WEEKS, FROM THE DATE OF PURCHASE. JVD MAKES ALL EFFORTS TO ADHERE TO COMPLETING WITHIN THIS TIME FRAME. HOWEVER, SOMETIMES EVENTS OUTSIDE OUR CONTROL OCCUR THAT WILL TRANSLATE INTO ADDITIONAL TIME NEEDED TO COMPLETE A PIECE. IF THIS IS THE CASE, THE CLIENT WILL BE EMAILED NOTIFYING THEM OF THE EXTRA TIME NEEDED. IMPORTANT: THIS SCHEDULE DOES NOT INCLUDE DELAYS CAUSED BY THE PANDEMIC SHIPPING TIME. KEEP IN MIND THAT DELIVERY COMPANIES ARE MOMENTARILY IN HIGH DEMAND.

 

▪️COMMUNICATION: AND UPDATES WILL SENT VIA EMAIL FROM: INFO@JVITALIA.COM. ALL DESIGN CONSULTS AND FINISH APPROVALS WILL BE VIA WRITING. FOR THE PURPOSE OF GUARANTEEING APPROPRIATE INFORMATION FOR BOTH THE CLIENT AND JVD, IMAGES & VIDEOS WILL BE SENT TO BOTH THE CLIENT AND JVD.

 

▪️PREPPING: THE MOST IMPORTANT AND TIME-CONSUMING STAGE, IS THE PROCESS AFTER SOURCING (OR THE LOCATE), WHICH IS WHEN THE PIECE HAS BEEN DECIDED BY THE CLIENT. COLORS AND HANDLE CONFIRMATION FOR EACH PIECE NEED TO BE DECIDED IN THIS STAGE IN ORDER FOR THE PIECE TO MOVE TOWARDS THE RESTORATION STAGE. CLIENTS ARE REQUIRED TO COMPLETE A COLOR SELECTION FORM FOR EACH PIECE. IMAGES OR VIDEOS OF PIECE(S) ARE NOT SENT DURING THIS STAGE (THEY ARE SENT ONLY IN THE LOCATE, CONFIRMATION OF PIECE IN THE STUDIO, AND FINAL PAINTING LAYERS).

 

▪️HANDLE OR COLOR CHANGES: AS A PREREQUISITE TO PREPPING, CHANGE OF HANDLE(S) AND/OR COLOR NEEDS TO BE DECIDED BEFORE THE RESTORATION PROCESS BEGINS. ANY NEW HANDLES MUST BE RECEIVED BEFORE THE FINAL PAINTING PROCESS BEGINS. THERE IS A FLAT RATE OF $10.00 PER HANDLE AND COLOR CHANGE AND A $450.00 BACK LABOR AND TIME FEE FOR ANY HANDLE CHANGE REQUEST AFTER PAINTING HAS BEGUN. AN ADDITIONAL 4 WEEKS WILL BE ADDED TO PRODUCTION TIME.

▪️COLOR CHANGE REQUESTS: A COLOR CHANGE REQUEST FORM WILL NEED TO BE FILLED OUT AND SIGNED BEFORE PROCEEDING ON A COLOR CHANGE. ONCE THE PAINT FINISHING HAS BEGUN ANY COLOR CHANGE REQUESTS WILL BE BILLED AT THE FULL INVOICED RESTORATION COST WITH A ONE- TIME BACK-LABOR AND TIME FEE OF $600.00. AN ADDITIONAL 6 ADDITIONAL WEEKS OF PRODUCTION TIME WILL BE ADDED FOR COLOR CHANGES. JVD RESERVES THE RIGHT TO DENY A COLOR CHANGE REQUEST. IF A COLOR CHANGE REQUEST IS DENIED THE PIECE WILL MOVE TOWARDS COMPLETION USING THE PAINT FINISH ORIGINALLY SELECTED DURING THE INTAKE DESIGN CONSULT. NO REFUNDS WILL BE MADE IF A COLOR CHANGE IS DENIED.

 

▪️FINAL PAINT LAYERS: A RECAP FINAL DESIGN CONSULTS MAY BE AND WILL BE ON A RECORDED MEETING. WITH EACH FIRST DESIGN CONSULTATION YOU WILL BE REQUIRED TO COMPLETE A COLOR FINISH SELECTION APPROVING THE COLOR PALETTE. DURING THE FINAL PAINT LAYERS YOU WILL RECEIVE IMAGES AND FINALLY A IMAGES & VIDEOS FOR APPROVAL.

▪️MULTI PIECE ORDERS: MULTI-PIECE ORDERS ARE NOT WORKED ON AT THE SAME TIME. ALL ORDERS WILL HAVE A CONTRACTED PRODUCTION TIME AND WORK WILL BEGIN ON THE DATE ORDER THEY ARE RECEIVED. SHOULD A CLIENT WANT ALL THE PIECES SENT TOGETHER, ORDER WILL NOT BE AVAILABLE FOR DELIVERY UNTIL THE LAST PRODUCTION ORDER COMPLETION DATE ON THE CONTRACT. MULTI-PIECE ORDERS MAY REQUIRE A LONGER WAITING TIME, AND CLIENTS WILL BE NOTIFIED IF EXTRA TIME IS NEEDED. IF CLIENT CHOOSES TO HAVE A COMPLETED PIECE REMAIN ON PREMISES AND BE SHIPPED WITH THEIR OTHER PIECES, A STORAGE FEE OF $75.00 PER WEEK WILL BE BILLED UNTIL ALL YOUR PIECES LEAVE THE STUDIO.

PRIVACY POLICY 

THIS PRIVACY NOTICE DISCLOSES THE PRIVACY PRACTICES FOR HTTPS://WWW.JVITALIA.COM. THIS PRIVACY NOTICE APPLIES SOLELY TO INFORMATION COLLECTED BY THIS WEB SITE. IT WILL NOTIFY YOU OF THE FOLLOWING: WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED FROM YOU THROUGH THE WEB SITE, HOW IT IS USED AND WITH WHOM IT MAY BE SHARED.

 

▪️WHAT CHOICES ARE AVAILABLE TO YOU REGARDING THE USE OF YOUR DATA. 

▪️ THE SECURITY PROCEDURES IN PLACE TO PROTECT THE MISUSE OF YOUR INFORMATION. 

▪️ HOW YOU CAN CORRECT ANY INACCURACIES IN THE INFORMATION. 

 

INFORMATION COLLECTION, USE, AND SHARING. WE ARE THE SOLE OWNERS OF THE INFORMATION COLLECTED ON THIS SITE. WE ONLY HAVE ACCESS TO/COLLECT INFORMATION THAT YOU VOLUNTARILY GIVE US VIA EMAIL OR OTHER DIRECT CONTACT FROM YOU. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE. WE WILL USE YOUR INFORMATION TO RESPOND TO YOU, REGARDING THE REASON YOU CONTACTED US. WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY OUTSIDE OF OUR ORGANIZATION, OTHER THAN AS NECESSARY TO FULFILL YOUR REQUEST, E.G. TO SHIP AN ORDER. UNLESS YOU ASK US NOT TO, WE MAY CONTACT YOU VIA EMAIL IN THE FUTURE TO TELL YOU ABOUT SPECIALS, NEW PRODUCTS OR SERVICES, OR CHANGES TO THIS PRIVACY POLICY. YOUR ACCESS TO AND CONTROL OVER INFORMATION YOU MAY OPT OUT OF ANY FUTURE CONTACTS FROM US AT ANY TIME. YOU CAN DO THE FOLLOWING AT ANY TIME BY CONTACTING US VIA THE EMAIL ADDRESS GIVEN ON OUR WEBSITE:

SEE WHAT DATA WE HAVE ABOUT YOU, IF ANY. CHANGE/CORRECT ANY DATA WE HAVE ABOUT YOU. HAVE US DELETE ANY DATA WE HAVE ABOUT YOU. EXPRESS ANY CONCERN YOU HAVE ABOUT OUR USE OF YOUR DATA. SECURITY WE TAKE PRECAUTIONS TO PROTECT YOUR INFORMATION. WHEN YOU SUBMIT SENSITIVE INFORMATION VIA THE WEBSITE, YOUR INFORMATION IS PROTECTED BOTH ONLINE AND OFFLINE. WHEREVER WE COLLECT SENSITIVE INFORMATION (SUCH AS CREDIT CARD DATA), THAT INFORMATION IS ENCRYPTED AND TRANSMITTED TO US IN A SECURE WAY. YOU CAN VERIFY THIS BY LOOKING FOR A CLOSED LOCK ICON AT THE BOTTOM OF YOUR WEB BROWSER, OR LOOKING FOR "HTTPS" AT THE BEGINNING OF THE ADDRESS OF THE WEB PAGE. WHILE WE USE ENCRYPTION TO PROTECT SENSITIVE INFORMATION TRANSMITTED ONLINE, WE ALSO PROTECT YOUR INFORMATION OFFLINE. ONLY EMPLOYEES WHO NEED THE INFORMATION TO PERFORM A SPECIFIC JOB (FOR EXAMPLE, BILLING OR CUSTOMER SERVICE) ARE GRANTED ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION. THE COMPUTERS/SERVERS IN WHICH WE STORE PERSONALLY IDENTIFIABLE INFORMATION ARE KEPT IN A SECURE ENVIRONMENT. 

PRIVACY QUESTIONS.  IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT JENNIFER VITALIA DESIGN PRIVACY POLICY OR DATA PROCESSING, PLEASE CONTACT US. JENNIFER VITALIA DESIGN MAY UPDATE ITS PRIVACY POLICY FROM TIME TO TIME. WHEN WE CHANGE THE POLICY IN A MATERIAL WAY, A NOTICE WILL BE POSTED ON OUR WEBSITE ALONG WITH THE UPDATED PRIVACY POLICY. THIS POLICY HAS BEEN REVISED AS OF 9/22/21. IF YOU FEEL THAT WE ARE NOT ABIDING BY THIS PRIVACY POLICY, YOU SHOULD CONTACT US IMMEDIATELY BY EMAIL AT INFO@JVITALIA.COM.

 

COPYRIGHTS

JVD DOES NOT ALLOW THE USE OF IMAGES AND/OR MODIFICATIONS, ADAPTIONS, TRANLATIONS OR DERIVATIVE JVD IMAGES TO POST, TRANSMIT OR OTHERWISE MAKE AVAILABLE ANY MATERIALS THAT ARE OR MAY BE: (A) THREATENING, HARASSING, DEGRADING, HATEFUL OR INTIMIDATING, OR OTHERWISE FAIL TO RESPECT THE RIGHTS AND DIGNITY OF OTHERS; (B) DEFAMATORY, LIBELOUS, FRAUDULENT OR OTHERWISE TORTIOUS; (C) OBSCENE, INDECENT, PORNOGRAPHIC OR OTHERWISE OBJECTIONABLE; OR (D) PROTECTED BY COPYRIGHT, TRADEMARK, TRADE SECRET, RIGHT OF PUBLICITY OR PRIVACY OR ANY OTHER PROPRIETARY RIGHT, WITHOUT THE EXPRESS PRIOR WRITTEN CONSENT OF THE APPLICABLE OWNER.

 

JVD DOES NOT ALLOW REPRODUCTION, MODIFICATION, ADAPTION, TRANSLATION, OR CREATION OF DERIVATIVE WORKS FOR SALE.

 

JVD DOES NOT ALLOWS SCREENSHOTS OF WORK, WORK SHOWN TO OTHER PAINTERS TO BE RECREATED. ALL WORK FOR INSPIRATION SHARED ON SOCIAL MEDIA MUST LINK BACK TO JENNIFER VITALIA DESIGN. JVD IS  THE ORIGINAL ARTIST WITH THE CREATIVE EXPRESSION. SINCE JENNIFER VITALIA DESIGN JVITALIA.COM HAS TRACKING AND ANALYTICS ON ALL IMAGES DOCUMENTED PROFF WILL BE SENT TO THE COMPANIES LAWYER FOR COMPENSATION, AMOUNG ANY FEES ASSOCIATED

JVD DOES NOT ALLOW REMOVAL OF ANY COPYRIGHT, TRADEMARK OR OTHER PROPRIETARY RIGHTS NOTICE FROM THE JVD.

 

ANY OR ALL WILL BE CONSIDERED A COPYRIGHT BREACH AND INFORMATION WILL BE TRANSFERRED TO JVD'S LAWYER.

 
 

COMMON  QUESTIONS

Q: ARE DEPOSITS REFUNDABLE? DEPOSIT RETAINERS ARE NOT REFUNDABLE.  ALL DEPOSITS ARE NON-REFUNDABLE. ALL SALES ARE FINAL. ALL DEPOSITS, PARTIAL PAYMENTS AND FULL PAYMENTS ON CUSTOM ORDERS ARE NON-REFUNDABLE.

PLEASE REFER TO STORE POLICY ON JVITALIA.COM OR INCLUDED IN THIS PACKET.

 

Q: WHAT IS THE BEST WAY TO CONTACT WITH A CUSTOM ORDER? EMAIL: INFO@JVITALIA.COM REPLIES ARE MADE BETWEEN 3-5 BUSINESS DAYS

 

Q: HOW LONG DOES A CUSTOM ORDER TAKE: UP TO 24 WEEKS IMPORTANT: THIS SCHEDULE DOES NOT INCLUDE COVID DELAYS OR SHIPPING TIME . KEEP IN MIND THAT DELIVERY COMPANIES ARE MOMENTARILY IN HIGH DEMAND.

 

Q: HOW WILL I KNOW WHAT IT COSTS? DURING SOURCING YOU WILL RECEIVE OPTIONS WITH DIFFERENT PRICING TO CHOOSE FROM OR NOT.

 

Q: CAN I CANCEL A CUSTOM ORDER? IF NEEDED, YES. HOWEVER, IT WILL RESULT IN FORFEITING THE DEPOSIT, ANY PAYMENTS MADE, AND THE FURNITURE PIECE(S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN. THERE ARE NO REFUNDS ON DEPOSITS, PARTIAL PAYMENTS, OR FULL PAYMENTS AS THIS IS CUSTOM TAILORED TO YOU FROM THE VERY BEGINNING.

 

Q: IS DELIVERY TO ME INCLUDED IN THE PRICE? NO. ANY WORK DONE BY JENNIFER VITALIA DESIGN IS FOR HER CREATIVITY, IDEAS, CONCEPT INTAKES AND ARTISTIC ABILITIES. SHIPPING IS NOT INCLUDED IN THE CUSTOM ORDER, IN-STOCK FURNITURE ORDER OR HOME DECOR ITEMS BUYERS MUST ARRANGE SHIPPING. SINCE JVD IS NOT THE DELIVERY COMPANY & INFLATION OF LOGISTICS, IT IS BEST TO RECEIVE PRICING FROM THE DELIVERY COMPANY.  BUYERS PICKING UP FROM THE STUDIO WILL RECEIVE A 20% OFF.

 

Q: DO YOU HAVE SUGGESTIONS ON HOW TO ATTAIN DELIVERY PRICING?

THE FOLLOWING ARE SHIPPING PLATFORMS CURRENTLY BEING USED BY CLIENTS: USHIP.COM, PLYCON, J&R EXPRESS TRUCKING, UBER PACKAGE. ARRANGEMENTS FROM OTHER TRANSPORTERS ARE WELCOMED, AS IS CLIENT PICK UP. BECAUSE THESE ARE CUSTOM, ONE- OF- A- KIND PIECES THEY CANNOT BE SHIPPED VIA: USPS, UPS, FED-EX, GREYHOUND, DHL. ITEMS WILL NOT BE RELEASED TO THESE COMPANIES BECAUSE SHIPMENT MUST BE HANDLED BY A TWO-MAN HAND CARRIER ONLY.

Q: WHAT INFORMATION IS NEEDED FOR DELIVERY COMPANIES?

INFORMATION TYPICALLY NEEDED: THESE ARE AVERAGE WEIGHTS, YOUR DELIVERY COMPANIES WILL NEED THE IMAGES TO GIVE ACCURATE PRICING.

PICK UP ZIP CODE: 08205

EMAIL: INFO@JVITALIA.COM

IMAGE OF YOUR PIECE: 1-2 IMAGES PLEASE SAVE FROM THE LISTING

AVERAGE WEIGHT: 75-100LBS.  THESE ARE AVERAGE WEIGHTS, YOUR  DELIVERY COMPANIES WILL NEED THE IMAGES TO GIVE ACCURATE PRICING.

DIMENSIONS: IN - STOCK CAN BE FOUND IN THE LISTING.  CUSTOM ORDERS DIMENSIONS ARE PROVIDED IN THE APPORVAL STAGE. PLEASE REFER TO YOUR CUSTOM ORDER INFORMATION.  

STAIRS: THERE ARE NO STAIRS AT THE STUDIO

Q: HOW LONG DOES IT TAKE TO FIND / SOURCE MY PIECE? SOURCING A PIECE IS RELATIVELY FAST, ONCE A DEPOSIT IS MADE IT RANGES FROM THE SAME DAY TO TWO WEEKS WITH MOST CUSTOM ORDERS. HOWEVER, PIECES IMPORTED, A SPECIFIC FURNITURE COMPANY, ERA WILL REQUIRE MORE TIME.

Q: IS THE $175 DESIGN CONSULTATION REFUNDABLE? NO. ONCE WE HAD A CONSOLATION HOURS HAVE BEEN INTO YOUR ORDER AND IS A COMPLETELY DIFFERENT SERVICE FROM RESTORATION OR PAINTING

 

Q: HOW WILL I GET UPDATED ABOUT MY PIECE? VIA EMAIL. THE EMAILS WILL UPDATE YOU ON THE STAGES AND INFORMATION NEEDED AT THOSE TIMES: ONE (1) EMAIL WILL BE SENT FOR EACH OF THE CUSTOM ORDER PROCESS WILL BE:

LOCATING, PICKING UP, CONFIRMATION OF PIECE IN THE STUDIO, PREPPING, FINAL PAINT LAYERS AND & HOW TO SET UP DELIVERY.

Q: I WANT EXACTLY WHAT I SEE IN THE PICTURES, WHY DO WE NEED A CONSULT FOR CUSTOM ORDERS? CONSULTS ARE DONE FOR MANY REASONS FROM A DESIGNER’S PERSPECTIVE. THERE ARE INFINITE COLORS TO CHOOSE FROM AND DIMENSIONS FOR EXAMPLE.  

 

Q: HOW LONG DOES IT TAKE TO FIND / SOURCE MY PIECE? SOURCING A PIECE IS RELATIVELY FAST, ONCE A DEPOSIT IS MADE IT RANGES FROM THE SAME DAY TO TWO WEEKS WITH MOST CUSTOM ORDERS. HOWEVER, PIECES IMPORTED, A SPECIFIC FURNITURE COMPANY, ERA WILL REQUIRE MORE TIME.

 

Q: I RECEIVED A FEW OPTIONS; I LIKE THEM BUT DON’T FEEL THAT IT’S THE “ONE” WHAT SHOULD I DO?  THAT’S A NO GO IN JVD. WHEN YOU SEE THE “ONE” THAT MAKES YOUR HEART BEAT FASTER YOU WILL KNOW & THAT’S THE ONLY ONE WE WILL HUNT DOWN LIKE THERE IS NO TOMORROW! DEFINITELY LET US KNOW WHAT YOU LIKE AND DON’T LIKE.

 

Q: WHAT IF I CHANGE MY MIND ON AN OPTION I ALREADY DISAPPROVED OF?  WE WILL SEE IF IT’S AVAILABLE AND IF NOT KEEP SOURCING.