▪️ALL DEPOSITS ARE NON-REFUNDABLE. ALL SALES ARE FINAL.

ALL DEPOSITS, PARTIAL PAYMENTS AND FULL PAYMENTS ON CUSTOM ORDERS ARE NON-REFUNDABLE.

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PAYMENT ON/OF A CUSTOM ORDERED PIECE NULLS ANY RIGHTS TO A FILE A DISPUTE ON THE PAYMENT TRANSACTION. REQUEST TO CANCEL A CUSTOM ORDER, FOR ANY REASON, INCLUDING BUT NOT LIMITED TO BUYER'S REMORSE, WILL RESULT IN FORFEITING THE DEPOSIT AND THE FURNITURE PIECE(S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN LLC.

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▪️PAYMENTS ALL DEPOSITS ARE NON-REFUNDABLE. ALL SALES ARE FINAL. ALL DEPOSITS, PARTIAL PAYMENTS AND FULL PAYMENTS ON CUSTOM ORDERS ARE NON-REFUNDABLE. PAYMENT ON/OF A CUSTOM ORDERED PIECE NULLS ANY RIGHTS TO A FILE A DISPUTE ON THE PAYMENT TRANSACTION.REQUEST TO CANCEL A CUSTOM ORDER, FOR ANY REASON, INCLUDING BUT NOT LIMITED TO BUYER'S REMORSE, DELIVERY DELAYS & COSTS, CANCELLATIONS FOR DELIVERY DATES, WILL RESULT IN FORFEITING THE ALL AND FULL PAYMENTS. THE FURNITURE PIECE(S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN LLC. PLEASE NOTE THAT CUSTOM ORDERS REQUIRE A 70% RETAINER WITH REMAINING BALANCE APPORTIONED TO A PAYMENT PLAN. AT ANY TIME THE REMAINING BALANCE CAN BE PAID IN FULL. THERE ARE NO PAYMENT PLANS FOR ORDERS UNDER $1000.00. LATE PAYMENTS WILL RESULT IN A WEEKLY $75 CHARGE (IN THE EVENT OF A STATE SHUTDOWN, LATE FEES WILL NOT APPLY DURING DESIGNATED SHUTDOWN TIME). BALANCE MUST BE PAID IN FULL BEFORE ANY PIECE IS RELEASED TO THE CLIENT. NON-PAYMENT OF THE BALANCE PAST 30 DAYS UPON COMPLETION WILL BE CONSIDERED ABANDONMENT BREACH OF CONTRACT, RESULTING IN FORFEIT OF PREVIOUS PAYMENTS MADE AND FURNITURE PIECE (S) WILL BECOME THE PROPERTY OF JENNIFER VITALIA DESIGN LLC. 

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▪️CHARGEBACKS / DISPUTES:

JJVD VALUES ITS RELATIONSHIP WITH ITS CLIENTS AND MAKES ALL EFFORTS TO PROVIDE DESIRED PRODUCTS TO CLIENTS WITHIN THE TYPICAL PRODUCTION TIME FRAMEWORK. PROJECT COMMUNICATION IS REGULAR TO ASSURE CLIENT IS UP TO DATE WITH ALL PRODUCTION INFORMATION. OCCASIONALLY A CLIENT DECIDES TO DISPUTE THE ORDER. DISPUTES. FOR DELIVERY DELAYS DURING THE PANDEMIC CANNOT BE HELD / FILED AGAINST JENNIFER VITALIA DESIGN, THESE DISPUTES AND/OR CHARGEBACK REQUESTS ARE CONSIDERED UNWARRANTED AND ARE NOT HONORED BY JVD. IF A DISPUTE OR CHARGEBACK OCCURS, THE CLIENT'S ACCOUNT WILL BE FORWARDED TO THE COMPANY'S LAWYER AND/OR COLLECTION AGENCY AND ALL CONTACT WITH JENNIFER VITALIA DESIGN WILL CEASE. ANY CHARGEBACK FILED AFTER A PIECE IS DELIVERED WILL RESULT IN THE CLIENT'S ACCOUNT TRANSFERRED TO THE COMPANY'S ATTORNEY AND A REPOSSESSION PROCESS WILL BE INITIATED TO RETRIEVE THE JVD PIECES SPECIFIED IN THE CHARGEBACK. ALL DISPUTES / CHARGEBLACK WILL BE REQUIRED TO PAY A 15% PROCESSING FEE. TO  ALL FEES ACCRUED BY JVD AS A RESULT OF THE THE CHARGEBACK PROCESS, INCLUDING LEGAL FEES AND DAMAGES, WILL BE CONSIDERED THE FULL RESPONSIBILITY OF THE CLIENT. 

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▪️IN-STOCK ITEMS:

A PURCHASE OF AN IN STOCK ITEM, CAN BE REFUNDED IF CLIENT NOTIFIES JVD IN WRITING WITHIN 7 DAYS OF PURCHASE. AFTER 7 DAYS THE ITEM WILL RECEIVE ONLY STORE CREDIT. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR IN-STOCK PURCHASE, AFTER IT HAS BEEN RECEIVED, PLEASE CONTACT US AT: INFO@JVITALIA.COM WITHIN 7 DAYS OF RECEIPT OF THE PIECE(S). ONCE JVD HAS RECEIVED THE ITEM(S) BACK INTO THE STUDIO, IT WILL BE INSPECTED FOR DAMAGES. IF UNDAMAGED, YOU ARE ELIGIBLE FOR AN IN-STOCK OR CUSTOM EXCHANGE THAT DOES NOT EXCEED THE PURCHASE PRICE OF THE ITEM (S) OR STORE CREDIT CAN ALSO BE APPLIED FOR THE ITEM PURCHASE AMOUNT TO BE USED WITHIN FOUR YEARS OF THE RETURN RECEIPT DATE. ANY TAXES CHARGED WILL BE REFUNDED IN ACCORDANCE WITH APPLICABLE STATE LAWS. JENNIFER VITALIA DESIGN RESERVES THE RIGHT TO REFUSE RETURNS OR EXCHANGES OF ITEMS THAT ARE NOT IN AS-NEW CONDITION DUE TO DAMAGE OR MISUSE BY THE CLIENT. PROCESSING TIME FOR ANY JVD APPROVED REFUNDS REQUESTS IS 8-12 WEEKS DURING THE PANDEMIC AND THE REFUND WILL BE PROCESSED BETWEEN 30-45 BUSINESS DAYS AFTER THE DECISION REVIEWAL OF 8-12 WEEKS. PRODUCTION TIME SCHEDULE: IN-STOCK PIECES: UP TO 12 WEEKS AFTER PURCHASE ( DELIVERY MUST BE ARRANGED BY CLIENT- PLEASE REVIEW THE DELIVERY AND SHIPPING SECTION).

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▪️PRODUCTION TIME:

THE TYPICAL PRODUCTION TIME FOR PIECES IS 24 WEEKS, FROM THE DATE OF PURCHASE. JVD MAKES ALL EFFORTS TO ADHERE TO COMPLETING WITHIN THIS TIME FRAME. HOWEVER, SOMETIMES EVENTS OUTSIDE OUR CONTROL OCCUR THAT WILL TRANSLATE INTO ADDITIONAL TIME NEEDED TO COMPLETE A PIECE. IF THIS IS THE CASE, THE CLIENT WILL BE EMAILED NOTIFYING THEM OF THE EXTRA TIME NEEDED. PRODUCTION TIME SCHEDULE: IN-STOCK PIECES: UP TO 12 WEEKS AFTER PURCHASE ( DELIVERY MUST BE ARRANGED BY CLIENT- PLEASE REVIEW THE DELIVERY AND SHIPPING SECTION). CUSTOM ORDER: UP TO 24 WEEKS ( DELIVERY MUST BE ARRANGED BY CLIENT- PLEASE REVIEW THE DELIVERY AND SHIPPING SECTION). IMPORTANT: THIS SCHEDULE DOES NOT INCLUDE DELAYS CAUSED BY THE PANDEMIC SHIPPING TIME. KEEP IN MIND THAT DELIVERY COMPANIES ARE MOMENTARILY IN HIGH DEMAND. 

▪️FORCE MAJEURE

JVD MAY CHOOSE TO BE EXCUSED OF ANY FURTHER PERFORMANCE OBLIGATIONS IN THE EVENT OF A DISASTROUS OCCURRENCE OUTSIDE THE CONTROL OF EITHER PARTY THAT MATERIALLY AFFECTS THE PERFORMANCE OF SERVICES. SUCH OCCURENCES MAY INCLUDE, BUT ARE NOT LIMITED TO: COVID AND/OR ANOTHER PANDEMIC, AN ACT OF GOD (FIRES, EXPLOSIONS, EARTHQUAKES, HURRICANE, NATURAL DISASTERS, FLOODING, STORMS OR INFESTATION), WAR, INVASION, ACT OF FOREIGN ENEMIES, EMBARGO, OR OTHER HOSTILITY (WHETHER DECLARED OR NOT), OR ANY HAZARDOUS SITUATION CREATED OUTSIDE THE CONTROL OF EITHER PARTY SUCH AS A RIOT, DISORDER, NUCLEAR LEAK OR EXPLOSION, OR ACT OR THREAT OF TERRORISM.

▪️CLIENT REQUEST TO CANCEL OR RESCHEDULE:

JVD VALUES ITS CLIENT RELATIONSHIP AND UNDERSTANDS THAT SOMETIMES THERE ARE LIFE ALTERING CIRCUMSTANCES. IF THIS IS THE CASE AND CLIENT REQUESTS TO CANCEL JVD SERVICES, THE CLIENT SHALL PROVIDE IMMEDIATE WRITTEN NOTICE JVD WITH A REQUEST FOR CANCELLATION TO INCLUDE THE REASON FOR THE REQUEST. THE REQUEST WILL BE REVIEWED BY JVD WITH APPROPRIATE ACTIONS COMMUNICATED WITH THE CLIENT AFTER REVIEW. PROVIDING NOTICE WILL NOT AUTOMATICALLY TRANSLATE TO RELIEVING THE CLIENT OF ANY CURRENTLY OUTSTANDING PAYMENT OBLIGATIONS. JVD WILL NOT BE OBLIGATED TO REFUND ANY PORTION OF MONIES CLIENT HAS PREVIOUSLY PAID. JENNIFER VITALIA DESIGN HAS NO OBLIGATION TO ATTEMPT TO RE-BOOK FURTHER SERVICES TO MAKE UP FOR CLIENT’S CANCELLATION OR RESCHEDULING.

▪️STORAGE & LATE FEES:

ONCE THE PIECE(S) IS READY FOR DELIVERY THERE IS A 4 WEEK COURTESY HOLDING TIME. AFTER 4 WEEKS A STORAGE FEE OF $75.00 PER WEEK WILL BE CHARGED. AFTER 8 WEEKS WITH NO PICK UP SCHEDULED, ALL RIGHTS TO THE PIECE WILL BE FORFEITED, CONSIDERED ABANDONED AND NO REFUNDS WILL BE MADE. IN THE EVENT OF A STATE SHUTDOWN, THE LATE FEE WILL NOT BE APPLIED DURING THE WEEKS OR MONTHS ON LOCKDOWN. PROOF OF YOUR DELIVERY PICK UP DATE, COMPANY WILL BE REQUIRED DURING THIS TIMEFRAME. 

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▪️ STORE CREDIT: MAY ONLY BE USED TOWARDS AND IN-STOCK PIECE FOUR YEARS MAX & MUST BE PURCHASED ON JVITALIA.COM. STORE CREDITS WILL ONLY BE IN THE PAID AMOUNT, MINUS ANY THIRD PARTIES FEES; COST OF PIECE, CUSTOM ARTISTRY FEES, SINCE JVD HAS COMPLETED THEIR OBLIGATIONS,  ADMIN FEES, DELIVERY COMPANIES FEES TO HOLD A SPOT FOR YOUR ORDER TO BE DELIVERED IF APPLICABLE & PICK UP FEES. THESE FEES ARE NON - NEGOTIABLE. ALL STORE CREDITS WILL NOT BE ALLOWED TOWARDS THE REPURCHASE OF YOUR CUSTOM ORDER. STORE CREDIT ARE VALID FOR FOUR YEARS ON: ONLY IN-STOCK ITEMS, FINE ART PAINTINGS, OR DESIGN SERVICES, UP TO THE AMOUNT OF THE STORE CREDIT. DELIVERY COSTS ARE NOT INCLUDED AND ARE UP TO THE CLIENT FOR PAYMENT OF DELIVERY. 

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▪️ONE-OF-A-KIND ARTISTIC FINISH & RELEASE: 

1- VARIATIONS ARE NATURAL AND EXPECTED. GIVEN THEIR ARTISTIC CUSTOM FINISH, VARIATIONS IN THE  FURNITURE PIECES ARE TO BE EXPECTED. BECAUSE EACH PIECE IS UNIQUE, THESE SUBTLE DIFFERENCES ARE PART OF THEIR INDIVIDUAL CHARACTER.  FOR THIS REASON NO TWO ITEMS ARE EXACTLY ALIKE.IMAGES REFLECTED ON ANY WEBSITES AND ITEMS PRESENTED FOR  REVIEW  TO A CLIENT  MAY VARY.

2- CUSTOM ORDERS CANNOT BE CANCELED ONCE SUPPLIES ARE ORDERED

CUSTOM ORDERS BEGIN PRODUCTION IMMEDIATELY.  JVD REVIEWS YOUR SPECIFICITIES; THEREFORE,  THE UNIQUENESS OF THE ORDER BELONGS TO YOU. THIS IS A CUSTOM ARTISTIC FURNITURE ORDER, CANCELLATION OR REFUNDS ARE NOT AVAILABLE. DEPOSITS ARE NOT REFUNDABLE ONCE THE CLIENT HAS CONSULTED WITH JENNIFER VITALIA DESIGNS (JVD). ONCE THE INITIAL CONSULTATION IS COMPLETE AND THE CLIENT AGREES TO THE  SPECIFICITIES OF THE ORDER, THE ITEM(S)/ORDER CANNOT BE CANCELED, CHANGED, RETURNED OR REFUNDED AT ANY TIME.

3- VENDOR AND CLIENT EXPECTATIONS

CLIENT HAS SPENT A SATISFACTORY AMOUNT OF TIME REVIEWING JENNIFER VITALIA DESIGNS WORK AND HAS A REASONABLE EXPECTATION THAT VENDOR WILL PERFORM THE SERVICES IN A SIMILAR MANNER AND STYLE UNLESS OTHERWISE SPECIFIED IN AN CLIENT'S INDIVIDUAL AGREEMENT. JENNIFER VITALIA DESIGN WILL USE REASONABLE EFFORTS TO ENSURE CLIENT'S DESIRED SERVICES ARE PRODUCED IN A STYLE AND MANNER CONSISTENT WITH VENDOR'S CURRENT PORTFOLIO AND VENDOR WILL TRY TO INCORPORATE ANY REASONABLE SUGGESTION MADE BY CLIENT. HOWEVER, CLIENT UNDERSTANDS AND AGREES THAT:

EVERY CLIENT IS DIFFERENT, WITH DIFFERENT TASTES, BUDGETS, AND NEEDS. FOR THIS REASON VARIATIONS IN PIECES FOUND FOR CLIENT'S REVIEW WILL EXIST. SERVICES ARE OFTEN SUBJECTIVE ART AND VENDOR HAS A UNIQUE VISION, WITH AN EVER-EVOLVING STYLE AND TECHNIQUE JENNIFER VITALIA DESIGN WILL USE ITS ARTISTIC JUDGMENT WHEN PROVIDING SERVICES TO CLIENT, WHICH MAY NOT INCLUDE STRICT ADHERENCE TO CLIENT’S SUGGESTIONS. ALTHOUGH JENNIFER VITALIA DESIGN WILL USE REASONABLE EFFORTS TO INCORPORATE CLIENT’S SUGGESTIONS AND PREFERENCES, WHEN PROVIDING CLIENT WITH THE SERVICES, JENNIFER VITALIA DESIGN WILL HAVE FINAL DECISION  REGARDING THE AESTHETIC JUDGMENT AND ARTISTIC QUALITY OF THE SERVICES. DISSATISFACTION WITH JENNIFER VITALIA DESIGNS AESTHETIC JUDGMENT OR ARTISTIC ABILITY ARE NOT VALID REASONS FOR TERMINATION OF THIS AGREEMENT OR REQUEST OF ANY MONIES RETURNED. IF CLIENT BELIEVES THE FINAL PIECE HAS BEEN CONSIDERABLY DIVERTED FOR DESIRED SERVICE, CLIENT WILL STATE IN WRITING SPECIFICALLY WHAT NEEDS TO BE ADJUSTED AND REQUEST THOSE ADJUSTMENTS. JENNIFER VITALIA DESIGNS WILL MAKE ALL REASONABLE EFFORTS TO ACT ON THAT REQUEST WITH AN UNDERSTANDING FROM THE CLIENT THAT NO OTHER ADJUSTMENTS MAY BE MADE IF THE CLIENT IS DISSATISFIED WITH THEIR OWN  ADJUSTMENTS/CHANGES. UNDER THIS REQUEST, THE CLIENT ALSO UNDERSTANDS THAT THE PIECE WILL RETURN TO PRODUCTION AND WILL FOLLOW TYPICAL PHASE PRODUCTION TIME.

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▪️SLANDER / REVIEWS:

THREATS OR ACTIONS OF LEAVING A NEGATIVE REVIEW IN ORDER TO RECEIVE A REFUND, FREE ARTWORK OR FURNITURE, EXTORTION, SLANDER, HARASSMENT, OR ILLEGAL PRACTICES WILL NOT BE TOLERATED. THIS INCLUDES LEAVING ANY STATEMENT ABOUT DELIVERY, DELIVERY DELAYS, DELIVERY PRICING,  SINCE DELIVERY IS NOT A SERVICE FROM JVD. ANY DELIVERY COMPLAINTS NEED TO  BE ADDRESSED WITH THE DELIVERY COMPANY. ANY REVIEWS AS SUCH WILL BE FORWARDED OVER TO THE COMPANIES LAWFIRM AND A COMPLAINT WILL BE MADE AGAINST THE CLIENT FOR ANY AND ALL DAMAGES TOWARDS JVD. IN THE EVENT THAT WE RECEIVE CONTACT FROM YOUR LAWYER. YOUR ORDER WILL BE CEASED WITH JENNIFER VITALIA DESIGN AND WILL ONLY PROCEED  THROUGH THE LAW SYSTEM. YOUR ORDER WILL BE KEPT AT THE STUDIO FOR UP TO 24 WEEKS, IT WILL THEN BECOME PROPERTY OF JVD. THE DECISION ON YOUR ORDER WILL BE MADE IN COURT. JVD WILL NOT HESITATE TO PROCEED WITH THE PROPER LEGAL ACTION IMMEDIATELY AND HAS A RECORD OF ALL DOCUMENTS.

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▪️NEW JERSEY DIVISION OF CONSUMER AFFAIRS REFUND LAWS:

JVD ABIDES BY THE NEW JERSEY DIVISION OF CONSUMER AFFAIRS ALL REFUND LAWS. PLEASE FEEL FREE TO REVIEW ON THE NJ STATE WEBSITE, OR BELOW, OR BY SIMPLY CLICKING IN THE LINK PROVIDED 

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https://www.njconsumeraffairs.gov/COVID19/Documents/Covid-Refunds-FAQ.pdf

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▪️OUR POLICY IS STATED ON JVITALIA.COM, EVERY ORDER RECEIVED VIA EMAIL AFTER CHECKING OUT THE FULL POLICY IN A PDF OR IMAGES FORMAT WITH LINKS ALWAYS BACK TO THE FULL POLICY. THE POLICY LINK IS ALSO INCLUDED IN EACH LISTING, IN SIGNATURES. THERE IS SIMPLY NO OPTION TO MISS THE POLICY OR BE INFORMED.